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FAQ

Trustencars was founded in 2016 with the aim of making the purchase of company cars from Germany easier and more accessible. Over the years, we have established strong partnerships with official dealers and leasing companies, allowing us to offer our customers a wide selection of high-quality cars.


How to order a car?

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1. Choose a car:

View available cars on our website, Telegram channel, or social media. Pay attention to the brand, model, technical specifications, and price of the car to select the appropriate option.

2. Check availability:

Contact us to confirm the availability of the chosen car at the auction. We will provide you with information about its availability and purchasing options.

3. Provide documents:

Provide us with a copy of your documents, such as passport and proof of address, necessary for purchasing a car from the auction.

4. Get the contract:

We will send you a scanned copy of the car delivery contract. Print it out, review the terms, and sign.

5. Make a down payment:

Make an initial payment of 30% of the car's cost, as well as delivery and auction fees.

6. Receive the report:

Within 24 hours of purchase, we will provide you with a detailed report on the car's auction purchase in your name.

7. Organize delivery:

We will arrange transportation of the car by car carrier or ship, depending on the delivery location. Loading and delivery will be handled by the transportation company.

8. Receive accompanying documents:

We will provide you with transport documents confirming the car's shipment.

9. Pay the remaining amount:

After receiving the transport documents, you need to pay the remaining amount for the car.

10. Await delivery:

Wait for the car to be delivered to your city. Delivery usually takes up to 14 days, but may vary depending on distance and transportation conditions.

11. Acquire the car:

After delivery, you will become the happy owner of a car from a European auction. Receive your car and enjoy it!

Why are we cheaper?

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We purchase cars on behalf of clients at auctions of three categories:

Probefahrt – test drives of cars from official dealers in Europe with mileage up to 8000 kilometers.

In leasing – used cars auctioned off net of lessee payments, with mileage limitation up to 80,000 km.

Werbung – cars with advertising banners from official dealers, which are placed on advertising websites for 1-2 years.

The mileage does not exceed 1-5 thousand km. Cars of these three categories are sold at 25% cheaper than in the European market, and the VAT refund is 19%, giving us a total difference of 44% depending on the country of car acquisition.

Questions from our clients

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1. Can I come and buy a car with cash?

No, we do not offer the option to purchase a car with cash. All cars are at auctions, and the purchasing process is carried out in the client's name.

2. Can I inspect or test drive a car at the auction?

Unfortunately, we do not provide the opportunity to inspect or test drive a car at the auction. However, we guarantee that all cars presented at the auction are in perfect condition and 100% accident-free.

3. How do I register for the auction?

To register for the auction, you need to purchase a license. For detailed information on the registration procedure, contact our company using the provided contacts.

4. Can I get contact numbers of satisfied customers?

To maintain confidentiality and protect our clients' data, we do not disclose phone numbers and contact information of our satisfied clients to third parties.

5. How can I ensure that the car is in good condition?

We guarantee that all cars at the auction are in perfect technical condition and 100% accident-free. As an additional guarantee, the car delivery contract you conclude with us ensures a trouble-free and incident-free purchase.

6. How can I make a remote payment?

You can make a remote payment via bank transfer or using cryptocurrency. We will provide you with the necessary information to complete the payment after confirming all purchase details.

7. What is the customs clearance price?

The car customs clearance price depends on various factors and is calculated individually for each car. Contact our company specialists for a detailed calculation of the final car cost, including customs clearance.

8. What guarantees are provided for prepayment?

Guarantees are provided through the car delivery contract you conclude with our company. The contract protects you as a buyer and ensures the fulfillment of transaction conditions.

9. How long does car delivery take?

From 10 to 30 days, depending on your region.

Contact us on social networks

Trustencars is a company specializing in the supply of cars from Germany. We are a reliable partner for customers looking for quality cars from official dealers and leasing companies.